Complaints toolkit
A low-cost Complaints Toolkit to enable schools, settings and trusts to effectively manage school-based complaints. The Toolkit is reviewed annually, with helpdesk support available throughout the year and a termly webinar being released.
It has been designed to save school staff and governors time in dealing with concerns and complaints and trying to manage complainants’ expectations by giving suggestions and examples.
The Toolkit provides step-by-step guidance on the complaints process from start to finish, complete with timescales, a suite of suggested responses, essential do’s and don’ts and a summary of the process.
The Toolkit contains resources appropriate for both maintained schools and academies.
The Complaints Toolkit is available to purchase from the HFL Education Hub.
Accessing the toolkit after purchase
The Complaints Toolkit is hosted on the the HFL Hub. To access your subscription to the toolkit you will need to log in to your HFL Hub account
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